Cancellation & Rescheduling Policies

[En Español]

Thank you for your registration!
Your reservation is only guaranteed if it is paid before the seats sell out.
Walk-ins are welcome on a first come, first served basis for any available seats.
If your payment is not received at least 1 business day prior, your certificate may not be available the day of class and will be mailed to you within 3 business days. However, you may request written course completion verification from your instructor.
NOTE: American Heart Association certificates are now issued digitally via email the first business day after class. All other certificates are issued in class.

Classes begin promptly.
Please arrive 10 minutes prior to course start time.
LATE ARRIVALS WILL NOT BE ALLOWED IN CLASS, and you will not receive a refund. NO EXCEPTIONS.

Minimum age 14 years old (when accompanied by a paying adult).
Students aged 14 years old to 16 years old must be accompanied by a paying adult.
Students under 18 years old must have their parent sign release of liability form in class at registration.

Cancellation and Rescheduling Policies [en Español)

  • It is YOUR RESPONSIBILITY to ensure that you are enrolled in the correct class. Cancellation & rescheduling policies apply even if you enroll in the wrong class.
  • Course RESCHEDULING may only be done ONLINE, and must be RECEIVED 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to the class. Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
  • If you miss your class, or do not reschedule your class at least 2 business days prior to class, you may receive a ONE-TIME courtesy discount off regular course fees to reschedule your class. (Must be done within 60 days of your payment)
  • The rescheduling policy applies to each class date missed.
  • You may reschedule your class ONE TIME.
  • The one-time only rescheduling discounts are as follows:
    • If you are rescheduling CPR-AED only, you will receive a $20.00 discount off regular price.
    • If you are rescheduling First Aid only, you will receive a $20.00 discount off regular price.
    • If you are rescheduling CPR-AED & First Aid combo, you will receive a $40.00 discount off regular price.
    • If you are rescheduling Preventive Health Practices, you will receive a $40.00 discount off regular price.
    • If you are rescheduling Wilderness First Aid, you will receive a $125.00 discount off regular price.
    • If you are rescheduling BLS CPR Instructor course, you will receive a $150.00 discount off regular price.
  • Rescheduling fees apply EVEN if you have YMCA vouchers.
  • Class may be rescheduled a maximum of  ONE TIME.
    • We reserve the right to decline your rescheduled date request due to limited seating on that date.
    • Rescheduled classes must be approved by the administration, as classes are limited to only 1 rescheduled student per class.
  • Course CANCELLATION may only be done via TELEPHONE (619.469.7109), and must be RECEIVED 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to the class. There are no refunds for classes cancelled without 2 BUSINESS DAYS notice (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses). Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
  • No refunds will be issued for cancellations or rescheduling made after that time.
  • Classes begin promptly.
  • Please arrive 10 minutes prior to course start time.
  • LATE ARRIVALS ARE NOT ALLOWED IN CLASS, and the rescheduling policy applies.
    • Time management, traffic, parking, and memory issues are not exceptions to the late policy. There are no cancellations or refunds for late arrivals or missed classes. NO EXCEPTIONS!
  • If you miss your class due to tardiness, the rescheduling policy applies.
  • No refunds for cancellations of rescheduled classes.
  • Course may be rescheduled ONE TIME with 2 BUSINESS DAYS notice (5 BUSINESS DAYS notice for the BLS Instructor and Wilderness First Aid courses) prior to the class, or the rescheduling policy applies. Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
    • We reserve the right to decline your rescheduling date request due to limited seating on that date.
  • Receipt and confirmation expire in 60 days after which fees will be forfeited.
  • Auditing of classes is NOT permitted. Anyone who stays in our facility during class time must pay for the class.
  • CHILDCARE IS NOT PROVIDED. Please do not bring children to class. You will be asked to reschedule and the rescheduling policy applies.
  • WE DO NOT PROVIDE TRANSLATORS. Translators must make an appointment. Only one translator per class. Please call 619.469.7109 or click here for our complete policy on translators.

Rescheduling Procedures

  1. Enroll ONLINE in a new course date.
  2. Enter and apply the discount code corresponding to the class being rescheduled (scroll down for discount codes).
  3. Note on the registration form in the box titled “I need this certification for” that you are rescheduling your class from [old class date].
  4. To pay for your rescheduled class online (default option):
    1. Choose the “Pay online” option in the “Choose to Pay with” drop-down box (default option).
    2. Place your order.
    3. Pay the course fee.
  5. To pay for your rescheduled class by phone:
    1. Choose the “Call in payment” option in the “Choose to Pay with” drop-down box.
    2. Place your order.
    3. Call 619-469-7109 to make your payment.
  6. The applicable course fee must be paid prior to the seats selling out in order to confirm your seat in the new class.
    1. We reserve the right to decline your rescheduling date request due to limited seating on that date.
    2. Rescheduled classes must be approved by the administration, as classes are limited to only 1 rescheduled student per class.
  7. If you are rescheduling more than 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to your original class date, there is no charge to reschedule.
    1. Choose the “Call in my payment” option in the “Choose to Pay with” drop-down box.
    2. Call 619-469-7109 during regular business hours to have us approve your new registration.
  8. If you are rescheduling less than 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to your original class date, there is a charge to reschedule.

Rescheduling fee discount codes: NOTE: Rescheduling discount codes may be used only 1 time. If you miss your rescheduled class, the full course fee is due.

  • If you are rescheduling a CPR-AED course, use discount code: reskCPR
  • If you are rescheduling a BLS CPR for Providers course, use discount code reskBLS
  • If you are rescheduling a First Aid course, use discount code: reskFA
  • If you are rescheduling a CPR-AED | First Aid combo course, use discount code: reskCPRFA
    • To reschedule 2 people registered for the same date, use discount code reskCPRFA2
  • If you are rescheduling a Preventive Health Practices course, use discount code: reskPHP
    • To reschedule 2 people registered for the same date, use reskPHP2
  • If you are rescheduling a BLS CPR Instructor course, use discount code: reskINST
  • If you are rescheduling a Wilderness First Aid course, use discount code: reskWFA
Translate »