Cancellation & Rescheduling Policies

[En Español]

Thank you for your registration!
Your reservation is only guaranteed if it is paid before the seats sell out.
Walk-ins are welcome on a first come, first served basis for any available seats.
If your payment is not received at least 1 business day prior, your certificate may not be available the day of class and will be mailed to you within 3 business days. However, you may request written course completion verification from your instructor.
NOTE: American Heart Association certificates are now issued digitally via email the first business day after class. All other certificates are issued in class.

Classes begin promptly.
Please arrive 10 minutes prior to course start time.
LATE ARRIVALS WILL NOT BE ALLOWED IN CLASS, the rescheduling fee will apply, and you will not receive a refund. NO EXCEPTIONS.

Minimum age 14 years old (when accompanied by a paying adult).
Students aged 14 years old to 16 years old must be accompanied by a paying adult.
Students under 18 years old must have their parent sign release of liability form in class at registration.

Cancellation and Rescheduling Policies [en Español)

  • It is YOUR RESPONSIBILITY to ensure that you are enrolled in the correct class. Cancellation & rescheduling policies and fees apply even if you enroll in the wrong class.
  • Course RESCHEDULING may only be done ONLINE, and must be RECEIVED 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to the class, or the rescheduling fee applies. Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
  • You may receive a ONE-TIME courtesy discount to reschedule a missed class within 60 days of your payment.
  • Class may be rescheduled a maximum of 1 time without paying the full course fee.
    • We reserve the right to decline your rescheduling date request due to limited seating on that date.
  • Course CANCELLATION may only be done via TELEPHONE (619.469.7109), and must be RECEIVED 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to the class. There are no refunds for classes cancelled without 2 BUSINESS DAYS notice (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses). Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
  • No refunds will be issued for cancellations or rescheduling made after that time.
  • Classes begin promptly.
  • Please arrive 10 minutes prior to course start time.
  • LATE ARRIVALS ARE NOT ALLOWED IN CLASS, and the $20.00 rescheduling fee will apply ($50.00 for the BLS Instructor and Wilderness First Aid courses). Time management, traffic, parking, and memory issues are not exceptions to the late policy. There are no cancellations or refunds for late arrivals or missed classes. NO EXCEPTIONS!
  • If you miss your class due to tardiness, you will be assessed a rescheduling fee of $20.00 ($50.00 for the BLS Instructor and Wilderness First Aid courses).
  • No refunds for cancellations of rescheduled classes.
  • All course rescheduling must be done 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) prior to the class, or the rescheduling fee applies. Business days are Mon-Fri, 9:00am to 4:00pm and exclude holidays & weekends.
    • We reserve the right to decline your rescheduling date request due to limited seating on that date.
  • Receipt and confirmation expire in 60 days after which fees will be forfeited.
  • Auditing of class is NOT permitted. Anyone who stays in our facility during class time must pay for the class.
  • CHILDCARE IS NOT PROVIDED. Please do not bring children to class. You will be asked to reschedule and the rescheduling fee will apply.
  • WE DO NOT PROVIDE TRANSLATORS. Translators must make an appointment. Only one translator per class. Please call 619.469.7109 or click here for our complete policy on translators.

Rescheduling Procedures

  1. Enroll ONLINE in a new course date.
  2. Enter and apply the discount code corresponding to the class being rescheduled (scroll down for codes).
  3. Note on the registration form in the box titled “I need this certification for” that you are rescheduling your class from [old class date].
  4. If you are rescheduling within the 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) time-frame, there is no rescheduling fee.
    1. Choose the “Call in my payment” option in the “Choose to Pay with” drop-down box.
    2. Call 619-469-7109 during regular business hours to have us approve your new registration.
  5. If you are rescheduling after the 2 BUSINESS DAYS (5 BUSINESS DAYS for the BLS Instructor and Wilderness First Aid courses) time-frame, the rescheduling fee applies.
    1. To pay the rescheduling fee online:
      1. Choose the “Pay online” option in the “Choose to Pay with” drop-down box.
      2. Place your order.
      3. Pay the rescheduling fee.
    2. To pay the rescheduling fee by phone:
      1. Choose the “Call in payment” option in the “Choose to Pay with” drop-down box.
      2. Place your order.
      3. Call 619-469-7109 to make your payment.
    3. The applicable rescheduling fee must be paid prior to the seats selling out in order to confirm your seat in the new class.
  6. We reserve the right to decline your rescheduling date request due to limited seating on that date.

Rescheduling fee discount codes: NOTE: Rescheduling fee codes may be used only 1 time. If you miss your rescheduled class, the full course fee is due.

  • If you are rescheduling a CPR course, use discount code: reskCPR
  • If you are rescheduling a BLS course, use discount code reskBLS
  • If you are rescheduling a First Aid course, use discount code: reskFA
  • If you are rescheduling a CPR-AED | First Aid combo course, use discount code: reskCPRFA
    • To reschedule 2 people registered for the same date, use discount code reskCPRFA2
  • If you are rescheduling a Preventive Health Practices course, use discount code: reskPHP
    • To reschedule 2 people registered for the same date, use reskPHP2
  • If you are rescheduling a BLS CPR Instructor course, use discount code: reskINST
  • If you are rescheduling a Wilderness First Aid course, use discount code: reskWFA
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